FAQ

Frequently Asked Questions

About Our Products

How does the Heated Back Brace work?

The EaseWell Heated Back Brace combines far-infrared heat therapy with 7 metal stays for rigid lumbar support. The heat relaxes muscles and increases blood flow while the stays keep your spine properly aligned. It has 3 heat levels and a 5000mAh rechargeable battery for 3–5 hours of cordless use.

How does the Lumbar Support Pillow work?

The EaseWell Lumbar Support Pillow uses CertiPUR-US certified memory foam that contours to the exact shape of your lower back. It distributes pressure evenly across your lumbar region, reducing strain on your spinal discs and nerves. It works on any chair, car seat, sofa, or bed.

Can I use both products together?

Absolutely — in fact, that's how you get the best results. The pillow supports your spine while sitting, and the heated brace adds active heat therapy and rigid support. The Complete Back Relief Bundle includes both products at a 21% discount.

Are the products safe?

Yes. The memory foam is CertiPUR-US and OEKO-TEX Standard 100 certified. The heated brace uses safe far-infrared heat within medically accepted temperature ranges.

Shipping

Where do you ship?

We currently ship within the United States only.

How long does delivery take?

Orders are processed within 1 business day and delivered within 3–5 business days. You will receive a tracking number by email once your order ships.

Is shipping free?

Yes — all EaseWell orders include free tracked and insured shipping.

Returns & Guarantee

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you are not completely satisfied for any reason, contact us within 30 days of delivery and we will arrange a full refund or replacement — no questions asked.